EOS Printer Service Packages

Exactly tailored to your 3D printing needs

From flexible full-service plans to basic care with a routine maintenance check. Our EOS System Care Program is tailored to your specific requirements. Simply choose the right package for your solutions and servicing needs.

Your advantages with the EOS System Care Program

Access to EOS service expertise
Qualified system maintenance to ensure value retention for your system park
Reduced printer repair needs and enhanced system status optimization
Pricing advantages for service rates
Cost transparency and predictable operating expenses

EOS service packages for maximum printer availability and high-quality performance

More than a simple printer repair service: Select the Right Option for Your Installation!

FullServiceFlex

Fully safeguarded system performance

Are you integrating additive manufacturing into your production environment?

MaintenanceFlex

Optimal system status

Do you want to ensure that your 3D printer retains value and provides optimal performance over the entire lifecycle?

Customized Service Plans

Service coverage for large-scale machine parks

You are on your way into industrial, large-scale Additive Manufacturing?

EOS System Care Program

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FullService Flex
MaintenanceFlex
Customized service plans

Your package advantages

Fixed response times and maximum availability: with FullServiceFlex, you benefit from top-level services. Original and qualified spare parts, with service times and travel expenses included as part of our peace-of-mind package. You can enjoy reliable continuity and maintain control of the total cost of ownership.

With FullServiceFlex, your systems will work profitably and efficiently throughout their entire life cycle. The package can be flexibly expanded with various options and tailored service concepts, such as location management for larger system parks.

EOS FullServiceFlex includes the following technical support services:

Maintenance, inspection, and calibration of equipment by EOS service experts
Remote service
Priority support
Fixed response times for local technicians (subject to regional availability)
Flat rates for service hours and spare parts
Premium options for custom service

Your package advantages

Effective maintenance management by EOS experts for maximum system performance: the MaintenanceFlex package guarantees proven maintenance management and qualified parts. All work performed is logged, including safety and functional checks to identify vulnerabilities at an early stage.

The package also features optional elements such as calibration services.

EOS MaintenanceFlex includes the following key elements:

Preventative maintenance service: maintenance parts, logs, and certificates
Regular inspection
Measurements of performance-critical system elements (e. g. laser)
Attractive options such as calibration services

Your advantages

No one-size-fits-all. Scale your machine park with EOS at your side. Our configurable service solutions provide you with the matching service coverage according to your specific Additive Manufacturing strategy.

Remote Service by EOS

Increase your system availability to the max with remote support
Save time and money with EOS Remote Services. Our trained EOS Global Service experts are at your side, literally just a mouse click away. The remote support shortens unplanned system downtimes and enables a secure way to perform initial diagnostics and have malfunctions fixed quickly and safely.

EOS Remote Service

EOS Remote Service Customer Testimonial

Worried who gets access? Not with EOS.

Our solution is TÜV IT Trusted Product certified with secure VPN connection, SSL encryption, and communication via a central server located in a DMZ (DeMilitarizedZone)—and made in Germany.

You are always in the driver's seat: Connection to your system is only possible if you initiate it. Once the work is done, the remote session is closed. Afterward, there is no way for EOS to reconnect with the system—only if you launch a new remote service request. So, you don’t need to be concerned simply to benefit from your EOS service expert directly at your side.

During warranty period and with a FullServiceFlex service package, remote service is free of charge.

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